Sr. Manager Repairs & Warranty (101242)

WestJet; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading Canadian airline is seeking a Senior Manager for Repairs & Warranty to oversee the component repair and warranty recovery program. The role requires a bachelor’s degree in Supply Chain or Aviation Management with at least 5 years of leadership experience in aviation supply chain. Strong negotiation skills and a comprehensive understanding of SMS principles are essential. The position is based in Calgary and involves leading a team to ensure timely repairs and compliance with aviation regulations.

Benefits

Fun and friendly culture

Travel privileges for employees and families

Flexible savings and benefit programs

Qualifications

• Minimum of 5 years' experience in a leadership position.
• 8+ years in aviation supply chain or MRO environment, with experience in repair cycle management and contract oversight.
• Strong knowledge of SMS principles and aviation regulatory frameworks.
• Proven ability to manage large budgets and vendor relationships.

Responsibilities

• Oversee end-to-end repair processes for all fleets, including repair order creation and turnaround time monitoring.
• Implement strategies to reduce repair cycle time and improve part availability.
• Manage execution of Power-by-the-Hour, Fixed Price, and Time & Material contracts.
• Ensure strict adherence to the company’s Safety Management System policies.

Skills

Strategic thinking

Operational execution

Advanced negotiation

Analytical skills

Communication

Stakeholder engagement

Education

Bachelor’s degree in Supply Chain, Aviation Management or related field

Job description

Employment Type

Full-time Regular

City

Calgary, AB (YYC)

Posting Open Date

12/19/2025

Posting Close Date

01/05/2026 (Please note the posting will close at 9:59pm MST)

This position requires in-person collaboration up to 5 days per week. *Please note this arrangement is subject to change with business requirements.*

Why WestJet

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

The Senior Manager, Repairs & Warranty will lead the airline’s component repair and warranty recovery program, including oversight and execution of contracted repair programs (Power-by-the-Hour, Fixed Price, Time & Material). This role ensures timely turnaround of repairable parts, cost optimization, and management of reverse logistics to minimize exposure to late fees and ensure contractual compliance.

Key Responsibilities

Repair Cycle Management

• Oversee end-to-end repair processes for all fleets, including repair order creation, vendor coordination, and turnaround time monitoring.
• Implement strategies to reduce repair cycle time and improve part availability.
• Sponsorintegration& enhancementofsystemssuch aseMROto automate workflows and reduce manual errors.

Contracted Repair Programs

• Manage execution of Power-by-the-Hour, Fixed Price, and Time & Material contracts.
• Monitor vendor performance against contractual SLAs and elevate issues as needed.
• Ensureaccuratetracking of contract entitlements and compliance with terms.
• Drivetimelyreverselogisticsfor unserviceable parts to minimize late fee exposure andmaintaincontractual compliance.

Warranty Recovery

• Develop and execute a structured warranty recovery program to maximize financial returns.
• Track and dispute vendor charges where applicable; ensuretimelyclaim submissions.
• Maintainaccuratedocumentation for audits and compliance.

Compliance & Safety

• Ensure strict adherence to the company’s Safety Management System (SMS) policies.
• Maintain compliance with Transport Canada, FAA, EASA, and ICAO regulations for repairable components.
• Conduct regular audits of repair and warranty processes toidentifyrisks and corrective actions.

Vendor & Cost Management

• Negotiate repair contracts andmonitorvendor performance against SLAs.
• Drive cost optimization initiatives,reducinglatefeesand overvalued repair quotes.
• Collaborate with Engineering on reliability initiatives andcomponentperformance analysis.

Tooling Program Management

• Ensure all tools and GSE meet calibration, certification, and safety requirements.
• Oversee tooling lifecycle management, including acquisition, maintenance, andretirement.
• Improve tooling availability and control processes to support line and heavy maintenance.
• Develop KPIs for toolingutilization, calibration compliance, and turnaround times.
• Manage relationships with tooling and GSE suppliers for procurement and repair services.

Leadership & Continuous Improvement

• Lead and develop a team of repair and warranty specialists.

Qualifications

• Bachelor’s degree in Supply Chain, Aviation Management, or related field
• Minimum of 5 years' experience in a leadership position.
• 8+ years in aviation supply chain or MRO environment, with experience in repair cycle management and contract oversight.
• Strong knowledge of SMS principles and aviation regulatory frameworks.
• Proven ability to manage large budgets and vendor relationships.

Skills & Competencies

• Strategic thinking and operational execution.
• Advanced negotiation and analytical skills.
• Excellent communication and stakeholder engagement.

The benefits of being aWestJetter

WestJet provides allWestJetterswith a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.So a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

*Please note relocation support may be available for this position.*

For more information about everything WestJet, please visit WestJet.com.