Sports Business Operations Director

Community Sports Partners; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A youth sports organization in Toronto is seeking an operations professional. This role involves overseeing daily operations, managing staff, and driving facility utilization. The ideal candidate has 3-5+ years of experience in operations or facility management, ideally in the sports or recreation sectors. The position requires strong leadership skills and the flexibility to work evenings and weekends. Competitive compensation based on skills and experience is offered.

Qualifications

• 3-5+ years of operations or facility management experience, ideally in sport, recreation, or multi-site environments.
• Proven experience managing staff and holding teams accountable in an on-site setting.
• Comfortable working evenings and weekends as required by facility schedules.

Responsibilities

• Oversee daily operations across all managed facilities.
• Manage teams and onsite facility staff.
• Drive increased facility utilization by sourcing and securing new user groups.
• Develop and maintain strong relationships with schools and community organizations.
• Monitor facility-level P&Ls and maintain cost-control initiatives.

Skills

Operations management

Staff leadership

Customer experience enhancement

Job description

Community Sports Partners (CSP) is one of fastest-growing youth sports organizations in the GTA. We are entering a major phase of investment and expansion—and we’re looking for a high-potential operations professional who wants to grow in a thriving and scaling organization. If you're looking to take on an engaging and challenging role with extreme growth potential, don't hesitate to apply.

Facility Operations & Performance

• Oversee daily operations across all managed facilities
• Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience
• Manage facility schedules, staffing plans, and daily operational workflows
• Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects
• Identify operational risks and implement solutions to minimize downtime and service disruption

Staff Leadership & Accountability

• Manage teams and onsite facility staff
• Set clear expectations, responsibilities, and performance standards
• Provide regular on-site supervision, coaching, and performance feedback
• Ensure staff compliance with safety protocols, operational procedures, and company standards
• Build a culture of professionalism, ownership, and accountability at each facility

Facility Utilization, Rentals & Revenue Growth

• Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers
• Act as the primary point of contact for facility rentals and partnerships
• Identify underutilized time slots and proactively develop strategies to monetize them

Community & Partner Relationships

• Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses
• Represent the business as a professional, relationship-driven operator

Financial & Operational Oversight

• Monitor facility-level P&Ls, usage reports, staffing costs, and maintenance expenses
• Budgeting, forecasting, and cost-control initiatives
• Provider operational input into the long-term capital planning and facility investment decisions

Systems, Processes & Continuous Improvement

• Implement and maintain operational systems including checklists, maintenance logs, and reporting tools
• Standardize operation procedures across facilities to ensure consistency and efficiency
• Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience

Qualifications & Experience

• 3-5+ years of operations or facility management experience, ideally in sport, recreation, or multi-site environments
• Proven experience managing staff and holding teams accountable in an on-site setting
• Comfortable working evenings and weekends as required by facility schedules

Compensation: Competitive based on skills and experience