Spa Receptionist

Four Seasons; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel chain in Toronto is seeking a Spa Receptionist to deliver exceptional guest experiences. The role includes welcoming guests, handling inquiries, and scheduling treatments. The ideal candidate will have customer service experience, excellent communication skills, and a flexible schedule. This position offers competitive pay and various benefits including paid time off, training opportunities, and employee recognition programs. Join the team and help create memorable experiences for our guests.

Benefits

Paid time off

Employee discounts

Complimentary meals

Training opportunities

Extended flex benefits

Qualifications

• 1-2 years previous Receptionist experience in a high volume spa/health club operation.
• Exceptional communication skills and command of English.
• Flexible schedule and ability to work weekends and holidays.

Responsibilities

• Welcome guests and handle all inquiries.
• Schedule treatments and maximize use of time.
• Ensure the ultimate spa guest experience.

Skills

Customer service experience

Multi-tasking

Communication skills

Computer systems proficiency

Sales experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five‑Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Spa Receptionist who shares our passion for excellence and infuse enthusiasm into everything they do!

About the role

The Spa Receptionist is responsible for proactively welcoming guests and dealing with all inquiries and being knowledgeable about treatments, products, services offered as well as pricing. The Spa Receptionist will also schedule treatments to maximize use of time within the treatment schedule and suggest/sell retail items. They will also ensure the ultimate spa guest experience.

What you will bring

We are looking for an experienced customer service professional with a passion for service and hospitality. They will be a willing team player, accomplished multi‑tasker, comfortable with computer systems and communicating over telephone and email. All candidates will have a warm and welcome smile and a positive attitude! This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. Smart Serve certification is required for this role.

Preferred qualifications & skills

• 1-2 years previous Receptionist experience in a high volume spa/health club operation, preferably within hospitality/hotel environment
• Exceptional communication skills and command of English language
• Additional language a definite asset for career growth
• Excellent working knowledge of computer systems
• Previous sales/retail experience is an asset

What we offer

• Paid time off, including vacation days, floating days, and sick days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e‑training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations and Bi‑Annual Employee Parties... and more!
• Hourly rate of pay is $25.59

Schedule & Hours

The ideal candidate will have a flexible work schedule and able to work weekdays, weekends, and holidays. Ability to work both weekends (Saturday and Sunday) on a regular basis is required.

We look forward to receiving your application!

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.