Spa Associate

Hand & Stone Massage and Facial Spa Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading spa franchise in Toronto is seeking a Spa Associate to be the first point of contact for clients. Responsibilities include greeting clients, managing bookings, and promoting wellness services. Ideal candidates will have excellent communication skills and a professional demeanor. Competitive pay with flexible schedules and health benefits for full-time employees are offered.

Benefits

Competitive pay structure

Flexible schedules

Health & Dental benefits for full-time employees

Qualifications

• Knowledge of or willingness to learn basic cash and credit card transaction processes.
• Excellent personal appearance required.
• Reliability and punctuality are essential.

Responsibilities

• Warmly welcome clients upon arrival and on the telephone.
• Check in clients through the booking system.
• Multi-task between answering phones and booking appointments.

Skills

Knowledge of Microsoft Office

Clear communication skills

Punctuality

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

Overview

The Spa Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Spa Associates are responsible for warmly greeting clients in person and via telephone, booking appointments, file maintenance and selling memberships, service upgrades and products.

RESPONSIBILITIES

• Warmly welcome clients upon arrival and on the telephone
• Check in clients through booking system
• Multi-task between answering phones, booking appointments and selling memberships, gift cards and upgrades
• Promote health / wellness benefits of massage and skin care
• Follow proper filing procedures / file maintenance
• Maintain a professional and clean work environment and appearance
• Various other duties

QUALIFICATIONS

• Knowledge of or willingness to learn Microsoft Office applications, Spa Soft and basic cash / credit card transaction requirements
• Excellent personal appearance
• Clear and concise verbal and written communication skills
• Punctual and reliable

BENEFITS & PERKS

• Competitive pay structure inclusive of commissions & bonuses
• Flexible schedules to fit your life
• Uplifting team atmosphere
• Health & Dental benefits available for full-time employees

At Hand and Stone, Opportunity Knocks.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

What Sets Us Apart

A Mission That Matters

Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

Hand & Stone is hands down the best place I have worked at since becoming an RMT. The environment is stress free, the hours are flexible and the team is like a second family to me. Not to mention the membership based services provide a steady flow of clients. So happy to be part of the Hand & Stone team!