Solutions Engineer

Forethought; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A forward-thinking AI company in Ontario is seeking a Solutions Engineer who will lead technical discussions and align team objectives to enhance client satisfaction. Ideal candidates have over 3 years of experience in technical roles and strong communication skills. This position offers a chance to work with cutting-edge AI technology in a collaborative environment.

Qualifications

• 3+ years experience in a technical client-facing role.
• Ability to manage multiple clients in a fast-paced environment.
• Excellent communication skills for explaining technical concepts.

Responsibilities

• Serve as a technical lead between clients and our internal team.
• Lead scoping sessions with clients to document business requirements.
• Align with Sales team objectives and provide technical leadership.

Skills

Sales Engineer experience

Technical client engagement

Communication skills

API experience

AI/NLP understanding

Tools

Zendesk

Salesforce

ServiceNow

Job description

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures. G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. As a Solutions Engineer at Forethought, you’ll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients reimagine their Customer Experience workforce with our AI Platform. We’re looking for folks with a growth mindset, who love to solve the world’s hardest problems, and want to change the world with a bunch of energetic and passionate Forethinkers!

Responsibilities

• Serve as a technical lead between clients, account executives and our internal team.
• Lead scoping sessions with clients to collect, analyze, clarify, and document business requirements, translating this into solution proposals for the Forethought AI platform
• Work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities
• Build and deliver customized demos to clients, from practical users to executive demonstrations
• Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients\' current and future needs
• Scope, configure and guide customers through proof of value trials, to help clients with their evaluation of Forethought
• Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction
• Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes
• Work closely with the Implementation team, Engineering team, Product team, and other Solutions Engineers to strategize on opportunities, cross-training, and knowledge transfer

Qualifications

• 3+ years experience working as either Sales Engineer or Implementation Consultant, or a technical client facing role.
• Ability to operate both independently and as part of a team, manage multiple clients simultaneously, and work collaboratively within a fast-paced, innovative team.
• Experience working with APIs
• Familiarity with AI, Machine Learning and/or NLP concepts and use cases
• Good understanding of software/SaaS sales cycle and strategies, in a fast paced startup environment
• Excellent communication skills, able to explain complex technical concepts to non-technical audiences
• Nice to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.

Forethought is an Equal Employment Opportunity employer. We do not discriminate on the basis of protected status.

Voluntary self-identification information for government reporting purposes is collected separately and is confidential. Completion is voluntary and will not affect the hiring decision. For more information, consult the company’s equal employment opportunity policy.