Software Development Engineer, Amazon Connect Contact Lens

Amazon Jobs; Vancouver; On-site; CAD 159,000 - 266,000; Full time

Job summary

A leading technology company in Vancouver is seeking a talented Software Development Engineer. In this role, you will innovate on Amazon Connect, a product aimed at transforming customer service experiences. Your responsibilities will involve developing scalable systems and collaborating with senior technical leaders. Candidates should have significant software development experience and a bachelor's degree in computer science or equivalent. The company values diverse experiences and includes a strong culture of mentorship and inclusion.

Benefits

Flexible work hours

Mentorship and career growth opportunities

Inclusive team culture

Qualifications

• 3+ years of professional software development experience.
• 2+ years of design or architecture of new and existing systems experience.
• Full software development life cycle experience.

Responsibilities

• Own code end-to-end from design to development.
• Work closely with technical leaders.
• Develop scalable, resilient systems with a customer focus.

Skills

Software programming

Design patterns

Reliable and scalable systems

Non-internship professional software development

Education

Bachelor's degree in computer science or equivalent

Job description

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting services? Come join a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award‑winning customer service at massive scale and launching it as a publicly available service. With Amazon Connect, you can create your own Amazon‑Connect based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration‑free, easy‑to‑use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast‑growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to deliver scalable, resilient systems while maintaining a constant customer focus.

Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market‑spaces with customer‑centric solutions with open platform integration with assistance from the partner community.”

As a developer on our team, you’ll own code end‑to‑end from design to development, and work closely with senior technical leaders within the team and across the organization. You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• 3+ years of non‑internship professional software development experience
• 2+ years of non‑internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary for this position ranges from $114,800/year up to $191,800/year. Salary is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.