Site Reliability Engineer II

Pager; Toronto; Hybrid; CAD 115,000 - 165,000; Full time

Job summary

A leading digital operations management company in Toronto seeks an experienced Site Reliability Engineer to enhance and support foundational infrastructure. This role involves working with cloud-native technologies, Kubernetes, and ensuring system reliability. The ideal candidate has over 3 years of experience and hands-on knowledge of Linux systems and networking. The position offers a flexible hybrid work model and a competitive salary range of 115,000 - 165,000 CAD, along with potential bonuses and benefits.

Qualifications

• 3+ years of experience in SRE, DevOps, or Platform Engineering.
• Hands-on experience with Linux-based systems in production.
• Working knowledge of networking concepts like DNS and load balancing.

Responsibilities

• Support and improve foundational infrastructure including networking.
• Contribute to reliability and scalability of PagerDuty's platform.
• Monitor system health and participate in 24/7 on-call rotations.

Skills

Site Reliability Engineering

DevOps

Platform Engineering

Networking Fundamentals

Linux Operating Systems

Cloud-native Infrastructure

Infrastructure as Code

Tools

Kubernetes

AWS

Terraform

CloudFormation

Job description

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. PagerDuty is trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, and is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you\'ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

As an intermediate Site Reliability Engineer on the Core Infrastructure team in our Toronto office, you will help build and operate the foundational infrastructure that powers PagerDuty\'s real-time digital operations platform. Our systems support millions of events and alerts daily, enabling customers to detect, respond to, and resolve incidents quickly and reliably.

You will work at the intersection of platform evolution and operational excellence, building and evolving foundational network, compute, and ingress infrastructure while scaling and hardening existing systems. Your work will directly impact the reliability, scalability, and security of the services our customers rely on to keep their businesses running as PagerDuty continues to grow across products, regions, and customer use cases.

Key Responsibilities

• Support and improve foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress/traffic management systems.
• Contribute to the reliability and scalability of PagerDuty\'s core platform by hardening existing systems and supporting the rollout of new infrastructure capabilities.
• Participate in agile rituals (standups, planning, retros) and communicate progress/risks early
• You stay current on technical trends to suggest innovative tools and approaches to interesting problems
• Monitor system health using metrics, logs, and alerts, and participate in 24/7 on-call rotations to help detect, respond to, and resolve incidents.

Basic Qualifications

• 3+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles
• Hands-on experience operating Linux-based systems in production environments
• Working knowledge of networking fundamentals, such as load balancing, DNS, TLS, and ingress traffic flow
• Experience with container orchestration (e.g., EKS, Kubernetes)
• Experience working on cloud-native infrastructure (e.g., AWS, GCP, Azure), including networking and compute concepts
• Proficiency in at least one programming language (e.g., Python, Ruby, Go, etc.)
• Experience with Infrastructure as Code (e.g., Terraform, CloudFormation)

Preferred Qualifications

• Experience with AWS cloud networking concepts such as VPCs, subnets, routing, security groups, and load balancers
• Experience operating or contributing to production Kubernetes platforms (e.g., EKS), including cluster upgrades, networking, or ingress configuration
• Experience with monitoring, observability, and logging platforms (e.g., DataDog, New Relic, SumoLogic, Splunk, Prometheus, Grafana)
• Familiarity with service meshes, ingress controllers, or API gateways (e.g., Envoy, Istio, NGINX)

Salary and Benefits

The base salary range for this position is 115,000 - 165,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Work Model

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is expected to come into our Toronto office 2 days per week.

Apply and Next Steps

We encourage you to submit your resume even if you don\'t meet every requirement. We value potential and consider each candidate\'s full professional story. If this role is not right for you at this time, you can sign up for job alerts.

Equal Opportunity

PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\'s Privacy Policy.