Site Reliability Engineer

Manulife; Toronto; Hybrid; CAD 86,000 - 137,000; Full time

Job summary

A leading financial services provider is looking for a motivated Site Reliability Engineer to ensure system reliability and performance. You will design and maintain infrastructure, monitor system health, and work with development teams. Ideal candidates should have 2–5 years of experience in reliability engineering, strong knowledge of cloud platforms, and excellent collaboration skills. This position is based in Ontario and offers a hybrid work model with a competitive salary.

Benefits

Health and dental benefits

Mental health support

Retirement savings plans

Paid time off

Qualifications

• 2–5 years of experience in Site Reliability Engineering or DevOps.
• Strong knowledge of cloud platforms and container technologies.
• Familiarity with ITIL and Agile methodologies.

Responsibilities

• Design and maintain infrastructure for service reliability.
• Monitor system health and troubleshoot issues.
• Participate in on-call rotations and drive corrective actions.

Skills

Cloud platforms (AWS, Azure, Google Cloud)

Container technologies (Docker, Kubernetes)

Scripting and automation (Python, Bash)

Monitoring and observability tools (New Relic, Grafana)

Power Platform tools (Power BI)

Problem-solving skills

Communication and collaboration skills

Education

Post-secondary education in Computer Science or Engineering

Job description

Overview

We are seeking a motivated Site Reliability Engineer (SRE) to join the Manulife Bank Service Delivery Management (SDM) team. In this role, you will be responsible for ensuring the reliability, availability, and performance of our systems and services, working closely with development and operations teams to build, operate, and continuously improve scalable and resilient platforms. This role offers opportunities to grow expertise in reliability engineering, automation, and large-scale service operations, treating reliability as a core feature of the platform while balancing innovation with operational stability.

Responsibilities

• Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability.
• Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence.
• Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact.
• Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues.
• Participate in on-call rotations to support critical systems and ensure timely incident response.
• Perform root cause analysis for incidents and drive corrective actions to prevent recurrence.
• Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
• Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness.
• Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR).

Required Qualifications

• Post-secondary education in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 2–5 years of experience in a Site Reliability Engineering, DevOps, or similar reliability-focused role.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes).
• Proficiency in scripting and automation using languages such as Python, Bash, or similar.
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX).
• Experience with Power Platform tools, particularly Power BI, for operational reporting and insights.
• Familiarity with ITIL and Agile delivery methodologies.
• Strong problem-solving skills, attention to detail, and ability to work effectively under pressure.
• Excellent communication and collaboration skills, with the ability to work across technical and business teams.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer. We embrace diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail]

Salary and Location

Location: Waterloo, Ontario (Hybrid)

Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD. If applying outside the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary based on local market conditions, geography and factors such as knowledge, skills, qualifications, experience, and education/training. Employees may participate in incentive programs.

Manulife offers eligible employees a wide array of benefits, including health, dental, mental health, vision, disability, life and AD&D, retirement savings plans, and paid time off. For U.S. applicants, please contact [e-mail] for more information about U.S.-specific paid time off provisions.