Short Term Disability Intake Case Manager

Manulife; Remote; CAD 57,000 - 68,000; Full time

Job summary

A leading insurance and financial services company is seeking a Disability Claims Manager to handle Short Term Disability claims. This role offers the opportunity to work remotely from anywhere in Canada. The ideal candidate will be bilingual in French and English, possess strong organizational skills, and have the ability to manage various claims effectively. The company provides a comprehensive benefits package and fosters a supportive and inclusive work environment. Join us in making a positive impact on client satisfaction.

Benefits

Comprehensive benefits package

Career advancement opportunities

Supportive work environment

Qualifications

• Bilingual in French and English to support clients from various jurisdictions.
• Strong organizational, prioritization, and planning skills with attention to detail.
• Ability to multitask and cope with high workload volumes and short turnaround times.

Responsibilities

• Manage straightforward Short Term Disability claims from intake to resolution.
• Build and maintain strong service relationships with plan members and healthcare providers.
• Identify and efficiently gather outstanding claims assessment information.
• Approve, pay, and manage STD claims through established processes.

Skills

Bilingual in French and English

Strong organizational skills

Attention to detail

Ability to multitask

Positive attitude

Tools

MS Word

MS Excel

Job description

Why consider this job opportunity

Salary up to $67,375.00 CAD

Opportunity for career advancement and growth within the organization

Work remotely from anywhere in Canada

Comprehensive benefits package including health, dental, and wellness benefits

Supportive and inclusive work environment that values diversity

Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities)

• Manage straightforward Short Term Disability (STD) claims from intake to resolution
• Build and maintain strong service relationships with plan members, plan sponsors, and healthcare providers
• Identify and efficiently gather outstanding claims assessment information
• Approve, pay, and manage STD claims through established claims management processes
• Maintain productive relationships with internal partners to achieve service deliverables

What is Required (Qualifications)

• Bilingual in French and English to support clients from various jurisdictions
• Strong organizational, prioritization, and planning skills with attention to detail
• Ability to multitask and cope with high workload volumes and short turnaround times
• Positive attitude and ability to work collaboratively within a team
• Ability to manage professional relationships with external and internal partners

How to Stand Out (Preferred Qualifications)

• Familiarity with medical terminology
• Intermediate PC skills with MS Word and MS Excel
• Previous Group Disability Claims experience is an asset

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