Shift Team Lead - Legendary Service & Store Ops

Starbucks; Hamilton; On-site; CAD 22,000 - 32,000; Full time

Job summary

Starbucks in Hamilton, Ontario is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead the shift team, delegate tasks, and deliver the Starbucks Experience through legendary customer service, quality beverages, and a clean, welcoming store environment.

The role emphasizes modeling Starbucks guiding principles, maintaining high standards, and supporting partner development while contributing to a positive team culture and

Qualifications

• Experience in customer service in retail or food service.
• Ability to direct the work of others and lead a shift.
• Strong communication and interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead shift team and delegate tasks to deliver the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages and products.
• Maintain a clean and comfortable store environment and follow safety guidelines.
• Engage with partners and support training and feedback on performance.

Skills

Customer service

Team leadership

Communication

Retail knowledge

Problem solving

Job description

Starbucks in Hamilton, Ontario is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead the shift team, delegate tasks, and deliver the Starbucks Experience through legendary customer service, quality beverages, and a clean, welcoming store environment.

The role emphasizes modeling Starbucks guiding principles, maintaining high standards, and supporting partner development while contributing to a positive team culture and