Shift Supervisor — Lead a Legendary Customer Experience

Starbucks; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Toronto is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, ensure legendary customer service, maintain a clean store environment, and adhere to health, safety, and cash-handling policies.

This role emphasizes teamwork, quick learning, and strong communication to support a positive and efficient store atmosphere.

Qualifications

• Customer service experience in retail or restaurant.
• Ability to direct the work of others.
• Strong communication and interpersonal skills.
• Team-oriented with collaborative approach.

Responsibilities

• Acts with integrity and promotes Starbucks culture.
• Maintains calm during high volume to keep store operations standard.
• Anticipates customer and store needs and responds accordingly.
• Communicates information to manager for shift execution.
• Assists with new partner training and coaching.
• Provides feedback to store manager on partner performance.
• Creates a positive learning environment and recognizes performance.
• Delivers legendary customer service and connects with customers.
• Executes store operations during scheduled shifts and manages opening/closing.
• Follows cash handling, safety, and security policies.
• Maintains attendance and punctuality.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Team player

Job description

Starbucks in Toronto is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, ensure legendary customer service, maintain a clean store environment, and adhere to health, safety, and cash-handling policies.

This role emphasizes teamwork, quick learning, and strong communication to support a positive and efficient store atmosphere.