Shift Supervisor — Lead the Team to Legendary Service

Starbucks; Hamilton; In loco; CAD 23.000 - 33.000; Tempo pieno

Descrizione del lavoro

Starbucks in Hamilton, Ontario is seeking a Shift Supervisor to assist the store manager and lead the shift team in delivering the Starbucks Experience.

You will supervise partners, delegate tasks, and ensure prompt service, quality beverages and a clean, welcoming store environment while modeling our guiding principles. This role emphasizes teamwork, communication and strong customer focus.

Competenze

• Direct the work of team members during shifts.
• Learn new tasks quickly and adapt to changing needs.
• Communicate clearly with customers and partners.
• Understand retail/store operations and processes.
• Possess strong interpersonal and teamwork skills.
• Collaborate with the store manager to deliver the Starbucks Experience.

Mansioni

• Assist the store manager in executing store operations during scheduled shifts.
• Delegate tasks and deploy partners to ensure a smooth store workflow.
• Provide legendary customer service and maintain a welcoming third place.
• Maintain calm demeanor during high volume periods and unusual events.
• Train new partners with constructive coaching.
• Ensure cash handling and safety procedures are followed.
• Open and close duties as assigned.
• Uphold Starbucks guiding principles and values.

Conoscenze

Direct the work of others

Quick learner

Oral communication

Retail environment knowledge

Interpersonal skills

Team player

Descrizione del lavoro

Starbucks in Hamilton, Ontario is seeking a Shift Supervisor to assist the store manager and lead the shift team in delivering the Starbucks Experience.

You will supervise partners, delegate tasks, and ensure prompt service, quality beverages and a clean, welcoming store environment while modeling our guiding principles. This role emphasizes teamwork, communication and strong customer focus.