Shift Lead: Drive Legendary Customer Service & Operations

Starbucks Corp.; Toronto; On-site; CAD 36,000 - 48,000; Full time

Job summary

Starbucks Corporation in Toronto area is seeking a Shift Supervisor to assist the store manager and lead partners during scheduled shifts. The role focuses on deploying the team, delivering legendary customer service, and maintaining a clean, welcoming store environment.

You will model Starbucks principles and support consistent, high-quality beverages and experiences for customers. The position emphasizes teamwork, fast learning, and strong communication to anticipate and meet customer needs

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to guide and coach a shift team.
• Strong communication and interpersonal skills.

Responsibilities

• Assists the store manager with store operations during shifts.
• Directs and delegates tasks to partners to deliver the Starbucks Experience.
• Maintains a calm environment during high volume periods.
• Models Starbucks guiding principles and promotes a positive team culture.
• Ensures adherence to cash handling, safety and cleanliness standards.
• Provides coaching and feedback to partners on shift to improve performance.

Skills

Direct the work

Learn quickly

Oral communication

Retail knowledge

Team player

Job description

Starbucks Corporation in Toronto area is seeking a Shift Supervisor to assist the store manager and lead partners during scheduled shifts. The role focuses on deploying the team, delivering legendary customer service, and maintaining a clean, welcoming store environment.

You will model Starbucks principles and support consistent, high-quality beverages and experiences for customers. The position emphasizes teamwork, fast learning, and strong communication to anticipate and meet customer needs