Shift Team Lead: Legendary Customer Service & Ops

Starbucks; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Toronto, ON is seeking a Shift Supervisor to support the store manager and run operations during scheduled shifts. You will lead a team of partners, assign tasks, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean store environment.

The role emphasizes coaching, teamwork, and adherence to cash handling and safety policies, while maintaining a calm, customer-first attitude during peak hours.

Qualifications

• Experience in customer service in retail or food service.
• Ability to direct work and lead a shift.
• Strong communication and teamwork.

Responsibilities

• Assist with store operations during shifts and delegate tasks.
• Deliver legendary customer service to every customer.
• Ensure cash handling and safety procedures are followed.
• Open and close duties as assigned.
• Provide coaching and feedback to partners.

Skills

Customer service

Team leadership

Communication

Retail experience

Education

High school diploma

Tools

POS systems

Job description

Starbucks in Toronto, ON is seeking a Shift Supervisor to support the store manager and run operations during scheduled shifts. You will lead a team of partners, assign tasks, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean store environment.

The role emphasizes coaching, teamwork, and adherence to cash handling and safety policies, while maintaining a calm, customer-first attitude during peak hours.