Shift Lead: Legendary Customer Experience & Ops

Starbucks; Toronto; On-site; CAD 20,664,000 - 26,174,000; Full time

Job summary

Starbucks in Toronto, Canada is seeking a Shift Supervisor to assist the store manager and lead the team during scheduled shifts. You will deploy partners, delegate tasks, and ensure a legendary Starbucks Experience with prompt service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles, maintain attendance, and support a positive team dynamic while delivering exceptional customer service and upholding store standards on every

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operations on standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager for a Third Place environment during each shift.
• Assists with partner training and provides coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Creates a positive learning environment with clear, timely coaching to improve performance.
• Delivers legendary customer service and connects with customers.

Skills

Direct the work

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks in Toronto, Canada is seeking a Shift Supervisor to assist the store manager and lead the team during scheduled shifts. You will deploy partners, delegate tasks, and ensure a legendary Starbucks Experience with prompt service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles, maintain attendance, and support a positive team dynamic while delivering exceptional customer service and upholding store standards on every