Shift Leader: Legendary Service & Team Coach

Starbucks; Toronto; On-site; CAD 21,000 - 28,000; Full time

Job summary

Starbucks in Toronto is looking for a Shift Supervisor to support the store manager, lead the shift team, and uphold the Starbucks Experience through courteous service, quality beverages, and a clean, welcoming environment.

You will help train partners, delegate tasks, and respond to customer needs while maintaining safety and cash handling policies, ensuring every shift delivers legendary service.

Qualifications

• Customer service experience in retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Assists with store operations during scheduled shifts.
• Leads and deploys partners and delegates tasks.
• Delivers legendary customer service with a customer comes first attitude.
• Maintains a calm demeanor during high volume periods and unusual events.
• Follows cash handling and safety policies to ensure security.
• Openings and closings duties are organized as assigned.
• Provides coaching and feedback to partners to improve performance.

Job description

Starbucks in Toronto is looking for a Shift Supervisor to support the store manager, lead the shift team, and uphold the Starbucks Experience through courteous service, quality beverages, and a clean, welcoming environment.

You will help train partners, delegate tasks, and respond to customer needs while maintaining safety and cash handling policies, ensuring every shift delivers legendary service.