Shift Supervisor: Customer Experience Leader

Starbucks Corp.; Surrey; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks Corp. is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, and ensure prompt service, quality beverages and products, and a clean, welcoming store environment. The role emphasizes integrity, customer focus and collaboration with the store team to maintain a high standard of service and operational excellence.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong communication and team collaboration skills.

Responsibilities

• Act with integrity and promote Starbucks culture and mission.
• Maintain calm demeanor during high volume to keep store operations on standard.
• Anticipate customer and store needs and respond to cues.
• Escalate information to the store manager to coordinate response.
• Assist with new partner training and provide coaching.
• Provide feedback on partner performance to the store manager.
• Foster positive team morale and communicate changes as needed.
• Offer clear, timely coaching to partners on shift.
• Deliver legendary customer service to all customers.
• Identify and respond to customer needs.
• Build positive relationships with the shift team.
• Execute store operations during scheduled shifts.

Skills

Customer service

Team leadership

Communication

Retail environment

Job description

Starbucks Corp. is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, and ensure prompt service, quality beverages and products, and a clean, welcoming store environment. The role emphasizes integrity, customer focus and collaboration with the store team to maintain a high standard of service and operational excellence.