Shift Leader - Customer Experience & Operations

Starbucks; Delta; On-site; CAD 50,000 - 60,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead a team, delegate tasks, and uphold the Starbucks Experience by delivering legendary customer service and maintaining a clean, welcoming store environment.

The role emphasizes teamwork, coaching, and adherence to policies, with the goal of consistent, high-quality beverages and service for all customers.

Qualifications

• Experience in customer service in retail or foodservice.
• Ability to direct the work of others.
• Strong communication and teamwork.
• Adaptability to high-volume periods.
• Commitment to Starbucks standards and procedures.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead and deploy partners, delegate tasks, and maintain the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages.
• Model and act in accordance with Starbucks guiding principles.
• Support training of new partners and coach performance on shift.
• Ensure cash handling and safety procedures are followed during shifts.

Skills

People leadership

Customer service

Communication

Teamwork

Adaptability

Tools

POS system

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead a team, delegate tasks, and uphold the Starbucks Experience by delivering legendary customer service and maintaining a clean, welcoming store environment.

The role emphasizes teamwork, coaching, and adherence to policies, with the goal of consistent, high-quality beverages and service for all customers.