Shift Leader - Customer Experience & Team Ops

Starbucks; Surrey; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead partners, delegate tasks, and ensure the Starbucks Experience through legendary service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles and contribute to a workplace many consider a great place to work. You will oversee opening and closing duties, monitor cash handling policies, and maintain a consistent, high

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operations on standard.
• Anticipates customer and store needs and cues.
• Communicates information to manager to maintain the Third Place environment.
• Provides coaching and feedback to partners on shift to improve performance.
• Delivers legendary customer service and ensures prompt service.
• Executes store operations during scheduled shifts and opens/closes as assigned.

Skills

Direct others

Effective communication

Team collaboration

Retail/service experience

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead partners, delegate tasks, and ensure the Starbucks Experience through legendary service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles and contribute to a workplace many consider a great place to work. You will oversee opening and closing duties, monitor cash handling policies, and maintain a consistent, high