Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks; Nanaimo; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to support store operations and lead the shift team in delivering the Starbucks Experience. You will delegate tasks, coach partners, and maintain a clean, welcoming store environment while upholding our standards for customer service, quality beverages, and safety.

This role emphasizes teamwork, quick learning, and strong communication within a fast-paced retail setting.

Qualifications

• Experience in customer service within a retail or restaurant environment.
• Ability to direct the work of others and delegate tasks.
• Strong communication and interpersonal skills for a team setting.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead shift team and delegate tasks to partners to ensure smooth service.
• Maintain a calm demeanor during high volume or unusual events to uphold standards.
• Provide legendary customer service and ensure prompt service and quality beverages.
• Open and close store operations as assigned and follow cash handling policies.
• Provide feedback to management on partner performance and morale.
• Follow health, safety, and sanitation guidelines to protect customers and partners.
• Foster a positive team environment and recognize positive performance.

Skills

Directing others

Quick learner

Effective communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks is seeking a Shift Supervisor to support store operations and lead the shift team in delivering the Starbucks Experience. You will delegate tasks, coach partners, and maintain a clean, welcoming store environment while upholding our standards for customer service, quality beverages, and safety.

This role emphasizes teamwork, quick learning, and strong communication within a fast-paced retail setting.