Shift Supervisor: Lead Customer Experience & Team

Starbucks; Dieppe; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Starbucks Shift Supervisor is responsible for assisting the store manager in executing store operations during scheduled shifts and leading partners to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, participate in partner training, organize opening and closing duties, and ensure cash handling, safety, and policy adherence throughout each shift.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to learn quickly.
• Effective oral communication skills.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains calm demeanor during high volume or unusual events to keep store operations on standard.
• Anticipates customer and store needs and responds accordingly.
• Communicates information to manager for the Third Place environment during each shift.
• Assists with new partner training and provides coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Recognizes and communicates partner morale changes to the store manager.
• Delivers legendary customer service by keeping the customer first.

Skills

Direct the work of others

Effective communication

Customer service excellence

Team leadership

Retail knowledge

Job description

Starbucks Shift Supervisor is responsible for assisting the store manager in executing store operations during scheduled shifts and leading partners to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, participate in partner training, organize opening and closing duties, and ensure cash handling, safety, and policy adherence throughout each shift.