Shift Leader, Customer Experience

Starbucks Corp.; Calgary; On-site; CAD 25,000 - 36,000; Full time

Job summary

Starbucks Corp. is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead partners, delegate tasks, and deliver legendary customer service while ensuring quality beverages, products, and a clean, welcoming store environment.

You will model Starbucks guiding principles and contribute to a workplace that is recognized as a great place to work. This role emphasizes teamwork, operational excellence, and a customer-first attitude.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others.
• Strong communication skills and teamwork.

Responsibilities

• Acts with integrity, honesty and knowledge to promote Starbucks culture and mission.
• Maintains calm during high volume periods to keep store operations up to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to the manager so the team can respond and maintain the Third Place environment.
• Assists with new partner training by coaching and providing feedback.
• Provides feedback to the store manager on partner performance during shifts.
• Maintains attendance and punctuality and ensures quality beverages and food products meet standards.
• Follows cash handling, safety, and security policies and ensures proper cash management during shifts.

Skills

Direct the work

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Team player

Job description

Starbucks Corp. is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead partners, delegate tasks, and deliver legendary customer service while ensuring quality beverages, products, and a clean, welcoming store environment.

You will model Starbucks guiding principles and contribute to a workplace that is recognized as a great place to work. This role emphasizes teamwork, operational excellence, and a customer-first attitude.