Shift Leader: Customer Experience & Team Coach

Starbucks Corp.; Nanaimo; On-site; CAD 19,000 - 28,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, lead a growing team, and maintain daily store standards while ensuring safety and cash handling compliance.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to lead shift operations.
• Strong communication and teamwork.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during peak times to keep store operations on standard.
• Provides legendary customer service and ensures a positive store environment.
• Assists with opening and closing duties and cash handling procedures.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Team player

Job description

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, lead a growing team, and maintain daily store standards while ensuring safety and cash handling compliance.