Shift Supervisor: Lead & Elevate Customer Experience

Starbucks; Cambridge; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead a team to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles and contribute to a workplace that values diversity and teamwork. This role emphasizes coaching, customer focus, and operational excellence during shifts.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains a calm demeanor during high volume or unusual events to keep store operations on standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond to create the Third Place environment.
• Assists with new partner training and provides coaching as needed.
• Delivers legendary customer service and ensures prompt service and quality beverages.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Strong interpersonal skills

Team collaboration

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead a team to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles and contribute to a workplace that values diversity and teamwork. This role emphasizes coaching, customer focus, and operational excellence during shifts.