Shift Supervisor: Lead Service & Team Excellence

Starbucks Corp.; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead a team, delegate tasks, and ensure an exemplary customer experience by providing prompt service, high-quality beverages and a clean, welcoming store environment.

As a part of a company consistently rated a great place to work, you will model Starbucks guiding principles and collaborate with the store team to achieve operational excellence and staff

Qualifications

• Direct the work of others and supervise shift staff to ensure smooth operations.
• Demonstrate effective oral communication with customers and partners during busy periods.
• Display strong interpersonal skills to maintain a positive team environment.
• Utilize knowledge of the retail environment to meet Starbucks standards.
• Collaborate with team to deliver legendary customer service and prompt service.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond during each shift.
• Assists with new partner training and provides coaching as needed.
• Delivers legendary customer service by placing the customer first and connecting with them.
• Organizes opening and closing duties as assigned.
• Follows cash handling, safety and security policies to ensure partner safety.

Skills

Direct the team

Effective communication

Interpersonal skills

Retail knowledge

Team player

Learn quickly

Job description

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead a team, delegate tasks, and ensure an exemplary customer experience by providing prompt service, high-quality beverages and a clean, welcoming store environment.

As a part of a company consistently rated a great place to work, you will model Starbucks guiding principles and collaborate with the store team to achieve operational excellence and staff