Shift Supervisor: Customer Experience Leader

Starbucks; Coquitlam; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

As a team member, you will model Starbucks guiding principles, mentor baristas, and maintain high standards of service to ensure every customer leaves satisfied.

Qualifications

• Experience directing a team during shifts in a retail or hospitality setting.
• Ability to learn quickly and adapt to changing store needs.
• Strong oral communication skills for customer and partner interactions.
• Knowledge of the retail environment and store operations.
• Excellent interpersonal skills for teamwork and service.
• Proven ability to work well in a fast-paced environment.

Responsibilities

• Assist store manager to run operations during scheduled shifts.
• Lead shift team and delegate tasks to ensure efficient service.
• Deliver legendary customer service to all customers and maintain Third Place standards.
• Maintain store cleanliness and safety in line with policies.
• Open and close duties as assigned and ensure proper cash handling.
• Provide coaching and feedback to partners to improve performance.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

As a team member, you will model Starbucks guiding principles, mentor baristas, and maintain high standards of service to ensure every customer leaves satisfied.