Shift Supervisor — Customer Experience Lead

Starbucks; Navan; On-site; CAD 38,000 - 46,000; Full time

Job summary

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary service and quality beverages.

You will organize opening and closing duties, delegate tasks to partners, monitor cash handling and safety, and coach colleagues to uphold our standards in a high-volume environment.

Qualifications

• Customer service experience in retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal and teamwork skills.
• Excellent oral communication and listening abilities.

Responsibilities

• Acts with integrity and upholds Starbucks culture and mission.
• Keeps calm during high volume periods and sets a positive example.
• Leads shift team and delegates tasks to ensure smooth operations.
• Delivers legendary customer service and facilitates a great customer experience.
• Organizes opening and closing duties for each shift.
• Monitors cash handling, safety and security procedures.
• Coaches partners with clear, respectful feedback to improve performance.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary service and quality beverages.

You will organize opening and closing duties, delegate tasks to partners, monitor cash handling and safety, and coach colleagues to uphold our standards in a high-volume environment.