Shift Supervisor: Lead the Customer Experience

Starbucks; Mississauga; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Store in Mississauga, Canada, is seeking a Shift Supervisor to assist the store manager in executing operations during shifts and lead partners to deliver the Starbucks Experience with legendary service. You will deploy partners, delegate tasks, and maintain a clean, welcoming Third Place environment.

The role emphasizes coaching, smooth shift execution, and ensuring consistent delivery of quality beverages and customer care, while upholding safety and cash-handling policies.

Qualifications

• Customer service experience in retail/restaurant settings.
• Ability to direct the work of others and coach teammates.
• Strong communication and interpersonal skills.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and cues for action.
• Communicates information to manager to respond as necessary for Third Place environment.
• Assists with partner training and provides coaching as needed.
• Provides feedback to store manager on partner performance.
• Delivers legendary customer service and connects with customers.
• Delivers quality beverages, food products, and maintains safety standards.
• Organizes opening/closing duties and ensures compliance with cash handling policies.

Skills

Customer service

Team leadership

Communication

Retail environment knowledge

Interpersonal skills

Teamwork

Job description

Starbucks Store in Mississauga, Canada, is seeking a Shift Supervisor to assist the store manager in executing operations during shifts and lead partners to deliver the Starbucks Experience with legendary service. You will deploy partners, delegate tasks, and maintain a clean, welcoming Third Place environment.

The role emphasizes coaching, smooth shift execution, and ensuring consistent delivery of quality beverages and customer care, while upholding safety and cash-handling policies.