Shift Lead: Deliver Legendary Customer Service

Starbucks; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to ensure the Starbucks Experience through legendary service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles and strive to maintain calm during peak periods, communicate effectively with the team, and provide coaching to help partners

Qualifications

• Direct the work of others and lead a shift effectively.
• Learn quickly and adapt to changing customer needs.
• Communicate clearly and effectively with customers and partners.
• Understand the retail environment and store operations.
• Build strong relationships and work well in a team.

Responsibilities

• Assist the store manager with shift operations.
• Lead and deploy partners, delegate tasks.
• Provide legendary customer service.
• Maintain a clean and comfortable store environment.
• Follow cash handling, safety, and security policies.
• Open and close duties as assigned.
• Ensure attendance and punctuality.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Customer service

Job description

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to ensure the Starbucks Experience through legendary service, quality beverages and products, and a clean, welcoming store environment.

You will model Starbucks guiding principles and strive to maintain calm during peak periods, communicate effectively with the team, and provide coaching to help partners