Shift Lead: Legendary Customer Experience & Team Coach

Starbucks; Aurora; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience with legendary customer service and high standards.

You will model the company's guiding principles, maintain a clean, welcoming environment, and support training and coaching of partners to ensure consistent delivery of quality beverages and a safe store.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal and communication skills.

Responsibilities

• Assists with store operations during scheduled shifts.
• Leads and delegates tasks to the shift team to maintain standards.
• Delivers legendary customer service and ensures a clean, welcoming store.

Skills

Direct the work

Oral communication

Interpersonal skills

Teamwork

Learn quickly

Retail knowledge

Job description

Starbucks in Canada is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience with legendary customer service and high standards.

You will model the company's guiding principles, maintain a clean, welcoming environment, and support training and coaching of partners to ensure consistent delivery of quality beverages and a safe store.