shift manager - fast food restaurant

McDonald's Restaurant of Canada; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A fast food restaurant chain in Metro Vancouver is seeking a Supervisor to coordinate staff activities and ensure service quality. The ideal candidate will have a secondary school certificate, interpersonal skills, and experience in a fast-paced environment. Join a dynamic team dedicated to providing exceptional customer service, with opportunities for training and advancement.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Strong communication skills for effective customer service.
• Ability to multitask and work in a fast-paced environment.
• Experience in supervising staff is an asset.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and coordinate staff activities.
• Address customer complaints or concerns.
• Train staff in job duties and safety procedures.

Skills

Efficient interpersonal skills

Excellent oral communication

Flexibility

Team player

Initiative

Dependability

Values and ethics

Reliability

Organized

Ability to multitask

Positive attitude

Education

Secondary (high) school graduation certificate

Job description

Duration of employment: Permanent

Working language: English

Working hours: 30 to 40 hours per week

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Various locations
• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Hire food service staff
• Ensure that food and service meet quality control standards
• Address customers\' complaints or concerns
• Prepare and submit reports
• Supervise and check delivery of food trolleys
• Establish work schedules
• Supervise staff or team
• Balance cash and complete balance sheets, cash reports and related forms
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Provide customer service
• Leading / instructing individuals
• Train staff / workers in job duties, safety procedures and company policies
• Plan and organize daily operations
• Motivate staff

Supervision

• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability
• Values and ethics
• Reliability
• Organized
• Ability to multitask
• Positive attitude

Screening questions

• Are you available for shift or on-call work?
• Do you have previous experience in this field of employment?

Experience

• Experience an asset

Health benefits

• Dental plan
• Health care plan
• Vision care benefits