Shift Leader: Customer Experience & Team Coach

Starbucks; Pickering; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks is hiring a Shift Supervisor in Pickering, Ontario. You will assist the store manager during scheduled shifts, lead the partner team, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will model our guiding principles, help train new partners, provide feedback to the store manager, and maintain consistent attendance. The role focuses on teamwork, customer care, and operational excellence during each shift.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and supervise shifts.
• Strong communication and interpersonal skills.

Responsibilities

• Assist store manager during scheduled shifts.
• Lead partner team and delegate tasks.
• Deliver legendary customer service and maintain store standards.
• Ensure cash handling and safety procedures are followed.
• Provide coaching and feedback to team.
• Maintain attendance and punctuality.

Skills

Direct others

Learn quickly

Effective communication

Interpersonal skills

Team player

Retail knowledge

Job description

Starbucks is hiring a Shift Supervisor in Pickering, Ontario. You will assist the store manager during scheduled shifts, lead the partner team, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will model our guiding principles, help train new partners, provide feedback to the store manager, and maintain consistent attendance. The role focuses on teamwork, customer care, and operational excellence during each shift.