Shift Leader: Legendary Service & Team Coach

Starbucks Corp.; Toronto; On-site; CAD 46,000 - 58,000; Full time

Job summary

Starbucks Corp. in Toronto is seeking a Shift Supervisor to help the store manager run operations during scheduled shifts and lead the team to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles, train and coach partners, maintain attendance and safety standards, and ensure smooth opening and closing procedures while maintaining a calm, high-volume environment.

Qualifications

• Customer service experience in retail or restaurant setting.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains calm demeanor during high volume periods to keep store operations to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager to respond to create the Third Place environment.
• Assists with new partner training by coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Creates a positive learning environment with coaching to partners on shift.
• Delivers legendary customer service to all customers by a customer-first attitude.
• Develops positive relationships with shift team.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows safety and cash handling procedures.
• Maintains regular attendance and punctuality.
• Provides quality beverages, whole bean, and food products by adhering to recipes and presentation standards.
• Follows health, safety and sanitation guidelines.

Skills

Direct the work

Learn quickly

Effective communication

Retail environment knowledge

Interpersonal skills

Teamwork

Customer service experience

Job description

Starbucks Corp. in Toronto is seeking a Shift Supervisor to help the store manager run operations during scheduled shifts and lead the team to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles, train and coach partners, maintain attendance and safety standards, and ensure smooth opening and closing procedures while maintaining a calm, high-volume environment.