Shift Leader: Drive Customer Experience & Team

Starbucks; Oshawa; On-site; CAD 23,000 - 30,000; Full time

Job summary

Starbucks in Oshawa, Ontario is seeking a Shift Supervisor to assist the store manager in executing daily operations during shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience with legendary service while maintaining a clean, welcoming store environment.

The role emphasizes integrity, teamwork and strong communication to ensure smooth operations and exceptional customer interactions on each shift.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks values.
• Maintains calm demeanor during high volume to set a positive example.
• Anticipates customer and store needs and cues.
• Delivers legendary customer service to all customers.
• Provides coaching and feedback to partners on shift.
• Organizes opening and closing duties.
• Follows cash handling and safety policies.
• Ensures operational excellence and shift delivery.

Skills

Leadership

Communication

Teamwork

Customer service

Retail knowledge

Fast learner

Job description

Starbucks in Oshawa, Ontario is seeking a Shift Supervisor to assist the store manager in executing daily operations during shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience with legendary service while maintaining a clean, welcoming store environment.

The role emphasizes integrity, teamwork and strong communication to ensure smooth operations and exceptional customer interactions on each shift.