Shift Leader: Elevate Service & Store Ops

Starbucks; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Toronto is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts, lead partners, and deliver the Starbucks Experience through legendary customer service and quality beverages.

You will coach and develop team members, ensure clean, welcoming environment, manage opening/closing duties, and uphold cash handling and safety policies while maintaining attendance and service standards.

Qualifications

• Experience in customer service in a retail or restaurant setting.
• Ability to guide and develop a shift team.
• Strong communication and interpersonal skills.

Responsibilities

• Assist store manager in executing shift operations.
• Lead partners and delegate tasks to ensure smooth service.
• Provide legendary customer service and maintain a clean, welcoming store.
• Follow cash handling, safety, and security practices.
• Open and close store duties as assigned.
• Offer coaching and feedback to partners to improve performance.

Skills

Direct the work of others

Quick learning

Oral communication

Retail environment knowledge

Teamwork

Job description

Starbucks in Toronto is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts, lead partners, and deliver the Starbucks Experience through legendary customer service and quality beverages.

You will coach and develop team members, ensure clean, welcoming environment, manage opening/closing duties, and uphold cash handling and safety policies while maintaining attendance and service standards.