Shift Supervisor: Lead, Coach & Deliver Legendary Service

Starbucks Corp.; Markham; On-site; CAD 48,000 - 56,000; Full time

Job summary

Starbucks Corporation in Markham, Ontario, is seeking a Shift Supervisor to support the store manager in daily operations. You will lead partners on scheduled shifts, delegate tasks, and help deliver the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

As a team leader, you will coach colleagues, handle high-volume periods with composure, and ensure adherence to safety, cash handling and company policies.

Qualifications

• Customer service experience in retail or food service.
• Ability to direct the work of others.
• Ability to learn quickly.
• Strong interpersonal and communication skills.
• Knowledge of the retail environment.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operating to standard.
• Communicates information to manager to respond to shift needs.
• Assists with new partner training and coaching as needed.
• Provides feedback to store manager on partner performance.
• Delivers legendary customer service to customers.
• Executes store operations during scheduled shifts.
• Follows cash handling and safety policies.

Skills

Customer service

Team leadership

Communication

Retail knowledge

Job description

Starbucks Corporation in Markham, Ontario, is seeking a Shift Supervisor to support the store manager in daily operations. You will lead partners on scheduled shifts, delegate tasks, and help deliver the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

As a team leader, you will coach colleagues, handle high-volume periods with composure, and ensure adherence to safety, cash handling and company policies.