Shift Lead: Drive Team Excellence & Customer Experience

Starbucks; Newmarket; On-site; CAD 23,000 - 33,000; Full time

Job summary

Starbucks in Newmarket, Ontario is seeking a Shift Supervisor to support the store manager during scheduled shifts. You will lead partners, delegate tasks, and help create the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

The role requires strong communication, teamwork and the ability to stay calm under high volume. You will model Starbucks guiding principles, provide coaching, handle cash procedures, and help train new

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead shift team by delegating tasks and coaching.
• Deliver legendary customer service and maintain clean store environment.
• Ensure cash handling and safety procedures are followed.
• Open and close duties as assigned.
• Monitor inventory and product presentation.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Retail knowledge

Job description

Starbucks in Newmarket, Ontario is seeking a Shift Supervisor to support the store manager during scheduled shifts. You will lead partners, delegate tasks, and help create the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

The role requires strong communication, teamwork and the ability to stay calm under high volume. You will model Starbucks guiding principles, provide coaching, handle cash procedures, and help train new