Shift Leader: Customer Experience & Operations

Starbucks Corp.; Pickering; On-site; CAD 21,000 - 28,000; Part time

Job summary

Starbucks Corp. is seeking a Shift Supervisor to support the store manager in running daily operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

You will organize openings and closings, coach partners, ensure cash handling and safety procedures, and maintain consistent service during high-volume periods to create the Third Place experience for customers.

Qualifications

• Directing the work of others to achieve store goals.
• Learning new tasks quickly in a fast-paced environment.
• Clear verbal communication with customers and teammates.
• Understanding the retail store environment and customer service expectations.
• Strong interpersonal skills for team collaboration.
• Ability to work as part of a team to satisfy customers.

Responsibilities

• Act with integrity and promote Starbucks culture, values and mission.
• Maintain calm demeanor during high volume to keep store operations on standard.
• Anticipate customer and store needs and respond to cues.
• Communicate information to the manager to create the Third Place environment.
• Assist with partner training and coaching as needed.
• Provide feedback to the store manager on partner performance.
• Recognize changes in partner morale and address them with the manager.
• Provide timely coaching to partners to ensure operational excellence.
• Deliver legendary customer service to all customers.
• Respond to customer needs and build positive relationships with the shift team.
• Execute store operations during scheduled shifts and organize opening/closing duties.
• Follow cash handling, safety, and security policies.

Skills

Direct others

Fast learner

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks Corp. is seeking a Shift Supervisor to support the store manager in running daily operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

You will organize openings and closings, coach partners, ensure cash handling and safety procedures, and maintain consistent service during high-volume periods to create the Third Place experience for customers.