Shift Supervisor - Lead the Team, Deliver Legendary Service

Starbucks; Burnaby; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to help the store manager run operations during shifts and lead partners to deliver the Starbucks Experience with legendary service and quality products.

You will deploy partners, delegate tasks, and create a welcoming Third Place environment while maintaining a clean, safe store and upholding all policies. Prior customer service in retail or restaurant is preferred, with strong teamwork and communication skills.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture, values and mission.
• Maintains composure during high volume periods to keep store operations at standard.
• Anticipates customer and store needs and responds to cues.
• Communicates information to the manager to create a Third Place environment during shifts.
• Assists with new partner training and provides coaching as needed.
• Delivers legendary customer service and ensures prompt service, quality beverages and products.
• Executes store operations and opening/closing duties as assigned.
• Follows cash handling, safety and security policies and ensures proper cash management.
• Maintains attendance and punctuality; provides recognition to partners.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Knowledge of retail environment

Strong interpersonal skills

Team player

Job description

Starbucks is seeking a Shift Supervisor to help the store manager run operations during shifts and lead partners to deliver the Starbucks Experience with legendary service and quality products.

You will deploy partners, delegate tasks, and create a welcoming Third Place environment while maintaining a clean, safe store and upholding all policies. Prior customer service in retail or restaurant is preferred, with strong teamwork and communication skills.