Shift Leader: Drive Customer Experience & Store Ops

Starbucks Corp.; Carleton Place; On-site; CAD 25,000 - 33,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks and deliver legendary customer service while maintaining a clean, welcoming environment.

You will model Starbucks guiding principles, support training, provide coaching, and ensure adherence to cash handling, safety and quality standards to create the Third Place experience for every customer.

Qualifications

• Customer service experience in retail or restaurant environment.

Responsibilities

• Acts with integrity to promote Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operating to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Delivers legendary customer service with a customer comes first attitude.
• Provides coaching and feedback to partners on shift to improve performance.
• Organizes opening and closing duties as assigned.
• Ensures cash handling and safety policies are followed.

Skills

Leadership

Customer service

Communication

Teamwork

Job description

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks and deliver legendary customer service while maintaining a clean, welcoming environment.

You will model Starbucks guiding principles, support training, provide coaching, and ensure adherence to cash handling, safety and quality standards to create the Third Place experience for every customer.