Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks Corp.; Barrie; On-site; CAD 45,000 - 58,000; Full time

Job summary

Starbucks Corporation seeks a Shift Supervisor to assist the store manager in running daily store operations during shifts. You will lead partners, delegate tasks, and deliver legendary customer service while maintaining a clean, welcoming Third Place environment for customers.

This role emphasizes coaching, quick learning, teamwork, and upholding Starbucks values on every shift; regular attendance and quality beverages are essential.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains a calm demeanor during high volume to keep store operations on standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to the manager so the team can respond promptly.
• Assists with partner training by coaching and reinforcing performance.
• Delivers legendary customer service by putting the customer first.
• Executes store operations during scheduled shifts and organises opening/closing duties.
• Follows cash handling and safety policies to ensure partner safety.

Skills

Direct team

Effective communication

Interpersonal skills

Retail knowledge

Learn quickly

Teamwork

Job description

Starbucks Corporation seeks a Shift Supervisor to assist the store manager in running daily store operations during shifts. You will lead partners, delegate tasks, and deliver legendary customer service while maintaining a clean, welcoming Third Place environment for customers.

This role emphasizes coaching, quick learning, teamwork, and upholding Starbucks values on every shift; regular attendance and quality beverages are essential.