Shift Leader

Firehouse Subs - Bradford; Newmarket; On-site; CAD 35,000 - 45,000; Full time

Job summary

A local restaurant chain in Newmarket is seeking a Restaurant Shift Leader to oversee daily operations and provide exceptional service. Responsibilities include managing staff, tracking inventory, and ensuring adherence to company policies. The ideal candidate must have strong communication and leadership skills, a positive attitude, and the ability to work in a fast-paced environment. This role is essential for maintaining the restaurant's high standards and community involvement.

Qualifications

• Experience in coaching and training staff is required.
• Must have strong communication skills for guest interaction.
• A friendly demeanor and positive attitude towards work are essential.
• Excellent teamwork skills necessary for collaborating with the team.
• Ability to thrive in a fast-paced restaurant environment.
• Reliability and availability for flexible working hours is a must.
• Must be able to adhere to company policies and procedures.

Responsibilities

• Responsible for opening and closing the restaurant.
• Track and manage inventory on a daily and weekly basis.
• Lead and coach the restaurant team to meet service standards.
• Assist the GM in implementing company initiatives effectively.
• Order food supplies and products for the restaurant weekly.
• Handle guest problems and complaints professionally.
• Participate in fundraising initiatives for the Firehouse Subs Foundation.

Skills

Coaching and training experience

Strong communication

Friendly attitude

Teamwork skills

Fast-paced work ability

Reliability

Flexibility in hours

Job description

Overview

We are looking for great candidates to join our Firehouse Subs team in Newmarket!

Founded in 1994 by former firefighting brothers Chris and Robin Sorensen, Firehouse Subs specializes in steamin’ hot, large portion subs. Our restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history, as well as the founding family’s decades of firefighting service. Firehouse Subs is committed to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation.

Our Team Members are critical to the daily success of the restaurant. As a restaurant shift leader, you are on the front lines of our operation, and standards must be met to ensure we execute on our mission and provide our guests with the very best service.

Responsibilities

• Open and close the restaurant
• Track inventory on a daily and weekly basis
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs culture and mission and vision statements
• Assist the GM/Owner in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner
• Order weekly food products, produce and other supplies for the restaurant
• Communicate, coach and train fellow teammates with a professional, positive attitude
• Display a constant sense of urgency to the guest regardless of volume period
• Maintain proper uniform and hygiene
• Handle guest problems and complaints in an efficient and positive manner
• Participate in Firehouse Subs Public Safety Foundation fundraising initiatives
• Deliver consistent and exceptional hospitality
• Provide detailed menu and product knowledge to the guest
• Follow policies and procedures
• Follow all Operations Standards for Hospitality, Food Preparation and Safety
• Completion of Firehouse Subs training program

Qualifications

• Coaching and training experience
• Strong communication
• Friendly, smile, and approach the job with a positive attitude
• Great teamwork skills
• The ability to work in a fast-paced environment
• Reliability and ability to work flexible hours
• Ability to adhere to policies/procedures

About Firehouse Subs and Foundation

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.