Shift Lead — Legendary Customer Experience & Ops

Starbucks Corp.; Ange-Gardien; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks Corp. is seeking a Shift Supervisor in Canada to assist the store manager in daily operations and lead the shift team. You will deploy partners, delegate tasks, and uphold the Starbucks Experience by providing legendary customer service with prompt service and high-quality beverages.

As a shift leader, you will train partners, provide constructive coaching, and ensure a clean, welcoming Third Place environment. Fluency in French and strong teamwork skills are required.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and learn quickly.
• Strong oral communication and interpersonal skills.
• Fluent in French (reading, writing and speaking)Required for role.

Responsibilities

• Acts with integrity and promotes Starbucks culture and values.
• Maintains calm during high volume or unusual events to set a positive example.
• Anticipates customer and store needs and responds to cues.
• Communicates information to the manager for shift coverage and Third Place environment.
• Assists with partner training and coaching as needed.
• Provides feedback to the store manager on partner performance.
• Creates a positive learning environment with clear, timely coaching on shift.
• Delivers legendary customer service and connects with customers.
• Builds positive relationships with the shift team and addresses motivation and concerns.
• Executes store operations during scheduled shifts and handles opening/closing duties.
• Follows cash handling, safety, and security policies to ensure partner safety.
• Monitors baristas to ensure quality service and drinks delivery.

Skills

Customer service

Team leadership

Effective communication

French fluency

Retail environment

Attendance

Learning quickly

Job description

Starbucks Corp. is seeking a Shift Supervisor in Canada to assist the store manager in daily operations and lead the shift team. You will deploy partners, delegate tasks, and uphold the Starbucks Experience by providing legendary customer service with prompt service and high-quality beverages.

As a shift leader, you will train partners, provide constructive coaching, and ensure a clean, welcoming Third Place environment. Fluency in French and strong teamwork skills are required.