Shift Supervisor - Lead Service & Store Operations

Starbucks Corp.; Cambridge; On-site; CAD 21,000 - 32,000; Full time

Job summary

Starbucks Corp. in Canada seeks a Shift Supervisor to support the store manager, lead the shift team, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will delegate tasks, coach partners, handle cash procedures, and open/close duties while upholding Starbucks guiding principles and standards for safety, integrity, and teamwork.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others and work as part of a team.
• Effective oral communication and strong interpersonal skills.
• Ability to learn quickly and adapt to a fast-paced environment.

Responsibilities

• Acts with integrity and promotes Starbucks culture.
• Maintains calm demeanor during high volume to keep store operations standard.
• Anticipates customer and store needs and responds accordingly.
• Delivers legendary customer service by connecting with customers.
• Directs work of the shift team and completes opening/closing duties.
• Ensures cash handling and safety procedures are followed.

Skills

Customer service leadership

Team delegation

Cash handling

Store operations

Communication

Job description

Starbucks Corp. in Canada seeks a Shift Supervisor to support the store manager, lead the shift team, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will delegate tasks, coach partners, handle cash procedures, and open/close duties while upholding Starbucks guiding principles and standards for safety, integrity, and teamwork.