Shift Lead — Legendary Customer Experience & Team Coach

Starbucks Corp.; Newmarket; On-site; CAD 38,000 - 46,000; Full time

Job summary

Starbucks Corp. in Newmarket, Ontario is seeking a Shift Supervisor to assist the store manager with daily operations during scheduled shifts and to lead a team of partners toward delivering the Starbucks Experience.

You will model the company's guiding principles, coach partners, ensure legendary customer service, maintain cleanliness, and help ensure safety and cash handling procedures are followed.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operations on standard.
• Delivers legendary customer service to all customers.
• Executes store operations during scheduled shifts.
• Follows cash handling and safety procedures to ensure partner safety.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Strong interpersonal skills

Team player

Job description

Starbucks Corp. in Newmarket, Ontario is seeking a Shift Supervisor to assist the store manager with daily operations during scheduled shifts and to lead a team of partners toward delivering the Starbucks Experience.

You will model the company's guiding principles, coach partners, ensure legendary customer service, maintain cleanliness, and help ensure safety and cash handling procedures are followed.