Shift Team Lead – Legendary Service & Operations (French)

Starbucks; Quebec; On-site; CAD 21,000 - 25,000; Full time

Job summary

Starbucks is hiring a Shift Supervisor to assist the store manager with daily shift operations and to lead the team in delivering the Starbucks Experience. You will delegate tasks, ensure prompt service, quality beverages and a clean store environment, and model Starbucks guiding principles.

The role emphasizes customer service excellence, teamwork, and coaching partners to maintain high standards and a positive store atmosphere during busy periods.

Qualifications

• Experience in customer service in retail or restaurant settings.
• Ability to direct the work of others and coach team members.
• Strong communication skills in English and French.

Responsibilities

• Assist store manager with shift operations and scheduling.
• Lead and delegate tasks to team members during shifts.
• Deliver legendary customer service and maintain a clean, welcoming store.
• Support training and feedback to partners to improve performance.
• Ensure cash handling and safety policies are followed during shifts.

Skills

Direct others

Fast learner

Oral communication

Retail knowledge

Interpersonal skills

Team player

French fluency

Job description

Starbucks is hiring a Shift Supervisor to assist the store manager with daily shift operations and to lead the team in delivering the Starbucks Experience. You will delegate tasks, ensure prompt service, quality beverages and a clean store environment, and model Starbucks guiding principles.

The role emphasizes customer service excellence, teamwork, and coaching partners to maintain high standards and a positive store atmosphere during busy periods.