Shift Leader - Legendary Service & Store Ops

Starbucks Corp.; Mount Royal; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Corp. in Montreal, Canada, is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts.

As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary customer service, prompt service, quality beverages and products, and a clean, welcoming store environment. The role emphasizes coaching, training new partners, preserving cash control and safety standards, and maintaining attendance and

Qualifications

• Experience in retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Fluent in French (reading, writing and speaking).

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead shift team, deploy partners and delegate tasks.
• Provide coaching and feedback to partners to improve performance and service quality.
• Maintain a positive team environment and ensure guest satisfaction.
• Handle cash management and safety policies per Starbucks guidelines.
• Open and close store duties and ensure consistent attendance and punctuality.

Skills

Team leadership

Customer service

Effective communication

French language

Interpersonal skills

Retail knowledge

Job description

Starbucks Corp. in Montreal, Canada, is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts.

As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary customer service, prompt service, quality beverages and products, and a clean, welcoming store environment. The role emphasizes coaching, training new partners, preserving cash control and safety standards, and maintaining attendance and