Shift Leader: Deliver Legendary Service & Team Growth

Starbucks; Quebec; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to support the store manager during scheduled shifts and lead the shift team in delivering the Starbucks Experience. You will delegate tasks, coach partners, and ensure prompt service, quality beverages and a clean, welcoming store environment.

The role emphasizes maintaining store standards, teamwork, and effective communication with customers and the store team to uphold the brand values and guest satisfaction. Fluency in French is required.

Qualifications

• Customer service experience in a retail or restaurant environment

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operations on standard.
• Directs the shift team and assigns tasks for efficient service.
• Delivers legendary customer service with a customer-first attitude.
• Organizes opening and closing duties and follows cash handling policies.
• Provides coaching to partners to improve performance and learning.

Skills

Direct others

Team leadership

Communication

French fluency

Job description

Starbucks is seeking a Shift Supervisor to support the store manager during scheduled shifts and lead the shift team in delivering the Starbucks Experience. You will delegate tasks, coach partners, and ensure prompt service, quality beverages and a clean, welcoming store environment.

The role emphasizes maintaining store standards, teamwork, and effective communication with customers and the store team to uphold the brand values and guest satisfaction. Fluency in French is required.