Shift Lead: Customer Experience & Team Coach

Starbucks Corp.; Toronto; On-site; CAD 25,000 - 33,000; Full time

Job summary

Starbucks Corp. in Toronto is seeking a Shift Supervisor to support the store manager and lead the shift team in delivering the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store.

You will deploy partners, delegate tasks, train new teammates, and ensure safe cash handling, health and safety standards, and consistent performance during peak hours.

Qualifications

• Direct the work of others on shift.
• Learn quickly and adapt to changing conditions.
• Effective oral communication with customers and partners.
• Knowledge of the retail environment and customer service expectations.
• Strong interpersonal skills for teamwork and coaching.
• Ability to work as part of a team to achieve store goals.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintain calm demeanor during high volume periods and set a positive example.
• Anticipate customer and store needs to create the Third Place environment.
• Coach and train new partners, provide timely feedback to the store manager.
• Ensure legendary customer service and adherence to policies and procedures.
• Oversee opening and closing duties and cash handling during shifts.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks Corp. in Toronto is seeking a Shift Supervisor to support the store manager and lead the shift team in delivering the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store.

You will deploy partners, delegate tasks, train new teammates, and ensure safe cash handling, health and safety standards, and consistent performance during peak hours.