Shift Lead — Drive Legendary Service & Team Success

Starbucks Corp.; Ottawa; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks Corp. in Ottawa, Ontario is seeking a Shift Supervisor to help the store manager run daily operations during scheduled shifts. You will lead partners, delegate tasks, and ensure a high level of customer service while maintaining a clean store environment.

The role emphasizes teamwork, coaching, and adherence to cash handling and safety policies, with focus on delivering the Starbucks Experience and creating a welcoming Third Place for customers.

Qualifications

• Experience in customer service within retail or restaurant environments.
• Ability to direct the work of others and coach team members.
• Strong communication and interpersonal skills, with a team-oriented approach.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead shift team, deploy partners, and delegate tasks to ensure a smooth operation.
• Deliver legendary customer service and maintain a clean, welcoming store environment.
• Organize opening and closing duties and follow cash handling policies.
• Provide feedback to the store manager on partner performance and coaching needs.
• Maintain regular attendance and punctuality and uphold health and safety guidelines.

Skills

Team leadership

Customer service

Communication

Retail knowledge

Team coordination

Job description

Starbucks Corp. in Ottawa, Ontario is seeking a Shift Supervisor to help the store manager run daily operations during scheduled shifts. You will lead partners, delegate tasks, and ensure a high level of customer service while maintaining a clean store environment.

The role emphasizes teamwork, coaching, and adherence to cash handling and safety policies, with focus on delivering the Starbucks Experience and creating a welcoming Third Place for customers.